All checks
Low IAM · account

Ensure a support role has been created to manage incidents with AWS Support

Checks that the AWSSupportAccess managed policy is attached to at least one IAM role, user or group, so authorized people can manage incidents with AWS Support. The attachment is what counts, not a name: a role called support without the policy does not pass, and a group carrying it counts only while it has at least one member.

service
IAM
severity
Low
scope
evaluated once per account

How to fix it

In the console

IAM → Roles → the incident response role → Permissions policies

Attach policies
AWSSupportAccess (AWS managed policy)

With the AWS CLI

aws iam attach-role-policy --role-name <role-name> --policy-arn arn:aws:iam::aws:policy/AWSSupportAccess

With Terraform

resource "aws_iam_role_policy_attachment" "this" {
  role       = var.role_name
  policy_arn = "arn:aws:iam::aws:policy/AWSSupportAccess"
}

See which of your accounts this check is failing on.

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